Returns & Cancellations

Cancellation & Changes

Production of your personalized item will begin immediately after you have processed your order.

  • Due to the fact that each item is uniquely made for our customers and to the fact that we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. After this time frame, a 30% restocking fee may be charged.
  • Your account you used to purchase your items will be refunded. It may take up to 7 business days  from the day your refund was approved.
  • We all change our minds, if you decide you would like to change your order before it has shipped, please contact us and we will gladly assist you.
    To cancel your order, please contact our customer care team here.
  • To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before your refund is  processed.

Unsatisfied with my choice

If you are unsatisfied with your product, we will be happy to exchange it for something else within 100 days of purchase.

  • Your original item will need to be returned before we are able to send your new item to production.
  • Please let us know before doing so and send a clear picture of the item.
  • If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate.
  • If you are not satisfied with this option, our customer care will work with you to find an alternative solution.      

Damaged Item

If your item has arrived damaged or incomplete, please contact us immediately.

  • You will need to send a clear image of the damaged item to a customer care representative.
  • Once a customer care representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.
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