Where Is My Order?

We know that you’re really anxious to receive your order and that you just can't wait for it. We can't wait for you to get it either! Rest assured that we’re working hard to make you the perfect item just as fast we can.

All customized items are made-to-order. The correct production time will be available in the product description of the item you're interested in! When your item is ready, shipping will take anywhere between 2-7 business days for United States and 7-20 business days for other countries depending on the shipping method chosen. You will be receiving follow-up e-mails once your item goes into production to keep you in the loop every step of the way. Once your item has been made and tracking is available, we will let you know! (Do not worry if you do not immediately receive tracking)

You can choose the available shipping method during checkout:

Method Delivery time Eligible countries
USPS Tracked Shipping 5-7 Days United States
USPS Tracked Insured Shipping 4-6 Days United States
USPS First Class 1-3 Days United States
Standard Shipping 10-20 Days WORLDWIDE
FedEx Expedited Shipping (Fastest) *Skip Production Line* 1-3 Days(varies depending upon location) WORLDWIDE
  • please note that the estimated delivery time above does not include production time and are always excluding Saturdays and Sundays
  • Please check your available shipping methods during checkout

Tracking Your Order
You can track your order here: https://lilyluxuries.co/track


Late Package
If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):

  • Check your shipping details on the Order Confirmation and make sure they’re correct.
  • Ask other members of your household if they have accepted the package, as this is a common occurrence.
  • Check (if applicable) with your doorman, by your garage, or perhaps a side door.
    Orders are sometimes left there by the postal service.
  • Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.

Please note that if your order is being shipped outside United States shipping timeframes may run differently.

If you are still unable to locate your order, please contact our Customer Care Team for assistance.

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