My Jewelry Is Damaged, What Should I Do?

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer care team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.

Please contact our Customer Care Team with:

  • Your Order ID number
  • A picture of the damaged item
  • The item's name and item ID


Please select the correct damaged part of your necklace so that we can treat your specific problem. It is required to send a picture of the damaged item for us to determine how to proceed.

We'll get back to you as soon as we can to offer a replacement item according to our warranty policy.
Please note to check your email to see if you've received a response from us within a few hours.

Your replacement item will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.

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